Refund policy

1. Eligibility for Refund:

Under specific circumstances, we consider refund requests. These circumstances include instances where a purchased product is defective or substantially different from the description provided on our website. We also acknowledge refund requests for situations wherein the purchased product is not delivered within the specified timeframe. Refund requests must be submitted within 30 days from the original purchase date.

2. 30-Day Money-Back Guarantee:

At, we are committed to ensuring your satisfaction with every purchase. To offer you added confidence in your shopping experience, we proudly provide a 30-day money-back guarantee. If, for any reason, you are not entirely satisfied with your purchase, you have the option to request a refund within 30 days from the original date of purchase.

This guarantee is applicable to all eligible products and services, allowing you the flexibility to explore and experience our offerings risk-free. We understand that circumstances may arise where a product may not meet your expectations, and our 30-day money-back guarantee is designed to address such situations.

To qualify for a refund under the 30-day money-back guarantee, refund requests must be submitted within 30 days from the original purchase date. Items returned after this period may not qualify for a refund.

3. Refund Process:

 Customers initiate refund requests by contacting our customer service team, specifying the reason. The Company may request additional documentation to validate the refund request. Upon approval, refunds are processed within 14 days, using the original payment method.

4. Non-Refundable Items:

Downloadable products, such as digital guides, recipes, or prescription packs, are non-refundable. Perishable or consumable items, like supplements, are refundable only in case of a defect or significant deviation.

 5.Return of Products: 

 Upon approval of a refund request, customers will receive detailed instructions for the return of physical products, if applicable. Customers bear the responsibility for covering return shipping costs unless mutually agreed upon otherwise. The return process should be initiated promptly, with the goods dispatched within 14 days of notifying us about the decision to seek a refund.

6. Modifications to Refund Policy:

We reserve the right to modify the Refund Policy without prior notice. Changes become effective immediately upon publication. Customers are encouraged to regularly review the Refund Policy for any updates or amendments. Continued use of our products and services after changes implies acceptance of the modified Refund Policy. 

7. Contact Information:

For any inquiries, assistance, or concerns related to the refund policy, customers are encouraged to reach out to our dedicated customer service team.

Contact our team via email at Please provide your name, home address, order details, and, if available, your phone number.

Our customer service team operates during regular business hours. Please consider the time zone difference when expecting a response. 

We strive to respond to customer inquiries and concerns promptly. You can anticipate a response within 24 to 48 hours, excluding weekends and public holidays.

We value customer feedback and suggestions. If you have recommendations for improving our products or services, please share them with us through the provided contact channels.

For urgent matters requiring immediate attention, please mark your communication as "URGENT" to expedite our response.

Our customer service team is proficient in English. If you require assistance in another language, please notify us in your initial communication, and we will do our best to accommodate your needs.

Connect with us on social media for updates, announcements, and additional channels of communication. Find us on Instagram and Facebook.

Last updated 19 March 2024